by Diana DiVello, VP of Sales & Compliance, Arizona Medical Waste
A business is only as strong as the customer relationships it builds its foundation upon. In a community as tightknit as Pinal County, this could not be more important. In today’s tech-fueled world, encouraging leaner operations and less customer contact, the disconnect between the business and the customer grows ever so surely — the health-care industry being a prime example. Where most companies favor robotic relationships as opposed to human ones, Arizona Medical Waste is doing things differently — the old-fashioned way.
As one of Casa Grande’s best-reviewed companies, AMW offers low-cost solutions for doctors, dentists, hospitals and other health-care clinics’ medical and dental waste disposal needs.
Built from the ground up over a decade ago by the DiVello family, Arizona Medical Waste quickly made its mark in Arizona as a top-rated medical waste management company. How they did it wasn’t a surprise: They focused on the customer first. And they also offer their services in California, New Mexico, Texas and Colorado.
“The first thing we say to a new customer is, ‘Welcome to the family!’” said Victor DiVello, CEO of AMW. “And that’s exactly how we treat our company and our customers — as family. This makes it second nature for us to extend the greatest level of customer service anyone can ask for. When you put customers first, everything else falls in place.”
One of AMW’s core competencies is helping practices of all sizes save money on their medical and dental waste disposal. This is done by evaluating which waste streams an office produces the most of, how that office is currently disposing of that waste, and then recommending which methods to employ to save costs on disposal and management.
“Customers are absolutely pleased when we show them how much money we can save them,” Diana DiVello, vice president of sales, said. “We simply audit their current medical waste streams and waste provider’s service invoices, and work our magic. I don’t think we’ve taken on a new customer without saving them at least 25% to 50% off their current bill.”
To have your services reviewed, contact Diana at 800-563-3854 or firstname.lastname@example.org for your quote.